Terms and Conditions

Mayfair Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Mayfair Movers provides removal, relocation, packing, storage coordination and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Client means the person, firm or company who requests or receives services from Mayfair Movers.

Goods means all items, furniture, personal effects, equipment and other property that we are requested to move, handle, pack, transport or store.

Services means any removal, delivery, packing, loading, unloading, handling, storage coordination, or related services supplied by Mayfair Movers.

Contract means the agreement between Mayfair Movers and the Client for the provision of Services, incorporating these Terms and Conditions and any written quotation issued by us and accepted by you.

2. Scope of Services

Mayfair Movers provides domestic and commercial removal services, including packing and unpacking, loading and unloading, and transport of Goods within the UK. Services may also include dismantling and reassembly of basic furniture and coordination with third party storage providers if requested and agreed in writing.

Any services that fall outside a written quotation or booking confirmation will be treated as additional services and may incur extra charges. We are not obliged to carry out any services that have not been agreed in advance.

3. Quotations and Pricing

All quotations are based on the information you provide, including property access details, volume and nature of Goods, distance, any special handling requirements, and the desired dates and times. Quotations are normally given as fixed prices or as estimated prices with an hourly rate component, as specified in the quotation.

Quotations are valid for a limited period from the date of issue, as stated on the quotation, after which we may revise or withdraw them. Prices are exclusive of any parking charges, tolls, congestion charges, fines, ferry charges, customs charges, or additional third party costs, which will be charged separately where applicable.

We reserve the right to adjust prices if:

1. The information supplied by you is incomplete or inaccurate.

2. The services required differ from those described when the quotation was prepared.

3. Access at collection or delivery addresses is significantly more difficult than advised, including restrictions on parking, lifts, stair use, or vehicle sizes.

4. Additional services are requested on the day of the move.

Where pricing is based on hourly rates, the minimum charge and charging increments will be set out in your quotation or booking confirmation.

4. Booking Process

Your booking is not confirmed until you have accepted our quotation in writing and we have issued a booking confirmation. We may require a deposit at the time of booking. If a deposit is required, this will be stated clearly in the quotation or booking communication.

It is your responsibility to ensure that the details set out in the quotation and booking confirmation are accurate and complete, including addresses, dates, times, access information, and a description of the Goods. Any changes must be communicated to us as soon as possible, and may result in revised pricing, scheduling, or both.

We reserve the right to refuse or cancel any booking where we reasonably believe that the services cannot be carried out safely, lawfully, or within the resources available on the requested dates.

5. Payments and Charges

The payment terms applicable to your booking will be set out in the quotation or booking confirmation. Unless otherwise stated in writing, payment is due as follows.

For domestic removals, a deposit may be required at the time of booking, with the balance payable no later than on completion of the move on the same day.

For commercial or larger contracts, staged or invoice-based payments may be agreed, usually with payment due on or before a specified date.

Payment methods will be confirmed during the booking process. All payments must be made in pounds sterling and are due without set-off or deduction.

If payment is not received when due, we reserve the right to suspend services, charge interest on overdue sums at the statutory rate, and recover any reasonable costs incurred in securing payment. Title to any packing materials supplied on a sale basis does not pass to you until payment has been received in full.

6. Cancellations and Postponements

If you wish to cancel or postpone your booking, you must notify us in writing as soon as possible. The following cancellation charges may apply, unless otherwise stated in your quotation.

1. More than seven working days before the booked service date, no cancellation fee may be payable, save for non refundable third party charges that we have incurred on your behalf.

2. Between two and seven working days before the booked service date, a cancellation fee of up to 50 percent of the quoted price may be payable.

3. Within two working days of the booked service date, or if you do not allow us to carry out the services on the day, a cancellation fee of up to 100 percent of the quoted price may be payable.

Working days do not include weekends or public holidays. Any deposit paid may be applied towards the cancellation charge. Where a booking is postponed, we may at our discretion apply all or part of any cancellation fee to a future booking, subject to availability.

We may cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, accidents, major traffic disruptions, industrial action, or equipment failure. In such cases, our liability will be limited to re scheduling the service or refunding any fees paid for services not provided.

7. Client Responsibilities

You are responsible for:

1. Ensuring that we and our vehicles have suitable access to all collection and delivery addresses, including arranging any parking permits or permissions required.

2. Ensuring that the Goods are ready for removal at the agreed time, unless packing services have been booked.

3. Properly securing or disconnecting appliances and equipment prior to removal, unless specifically agreed otherwise.

4. Pointing out any fragile, valuable, or unusually heavy or awkward items that require special handling.

5. Ensuring that no Goods handed to us are prohibited, unlawful, or hazardous as described in these Terms and Conditions.

6. Being present, or arranging for an authorised representative to be present, throughout the loading and unloading to provide access, directions, and confirmations.

We are entitled to rely on the instructions of any person who appears to have the authority to act on your behalf at the premises.

8. Goods That We Do Not Move

We will not move, pack, or transport the following items, unless expressly agreed in writing prior to the booking and subject to any additional conditions or charges:

1. Hazardous, explosive, or flammable items, including gas cylinders, fuels, chemicals, paints, and aerosols.

2. Illegal items or substances.

3. Live animals or plants that require specialist handling.

4. Perishable goods that may deteriorate during transit or storage.

5. Items requiring specialist licences or equipment which we do not hold.

6. Any items which, in our reasonable opinion, may pose a risk to health and safety or to other Goods.

If such items are included without our knowledge, they will be moved, stored, or otherwise dealt with at your sole risk, and you will be responsible for any resulting loss, damage, or expense incurred by us.

9. Waste Regulations and Disposal

We operate in accordance with applicable UK waste regulations. We are not a general waste disposal company and will only remove waste or items for disposal if this has been agreed as part of the services and is in line with relevant legislation.

We will not remove hazardous or controlled waste. Any disposal services will be carried out using lawful methods, and where required, only through appropriately licensed facilities. You are responsible for accurately describing items intended for disposal and for ensuring that no prohibited or hazardous items are presented as general waste.

Additional charges may apply for disposal services, bulky waste, or for items that require special handling under applicable regulations. If we discover that items handed to us for removal or disposal are hazardous or controlled waste, we may refuse to handle them, return them to you, or make arrangements for safe handling at your cost.

10. Our Liability for Loss or Damage

We will take reasonable care in handling, packing, transporting, and delivering your Goods. However, our liability is subject to the limitations set out in this clause.

We will not be liable for:

1. Loss or damage arising from inherent defects, weaknesses, or pre existing damage in the Goods.

2. Loss or damage where Goods have not been packed or prepared by us, unless we have been negligent in handling them.

3. Loss or damage caused by wear and tear, atmospheric or climatic conditions, including damp, mould, rust, or temperature changes.

4. Loss of data or records from any electronic devices, drives, or media.

5. Indirect, consequential, or purely economic losses, such as loss of profit, loss of use, or loss of opportunity.

6. Loss or damage where you or your representative have signed a delivery or completion note confirming that Goods were received in good condition, unless you notify us of the issue in writing within a reasonable period.

Our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall be limited to a reasonable sum per item or per consignment, subject to any higher limits expressly agreed in writing. If you require enhanced protection for high-value items, you must inform us in advance so that appropriate arrangements can be discussed.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.

11. Claims and Notification of Damage

You must inspect the Goods as soon as reasonably practicable after delivery. Any visible loss or damage should be noted on any delivery or completion documentation at the time of delivery.

If you believe that we are responsible for loss of or damage to Goods, you must notify us in writing as soon as possible, providing full details of the alleged loss or damage, including photographs where available. Notification should normally be made within seven days of delivery, unless there is a good reason why this was not possible.

We will investigate any properly notified claim and may request access to the Goods, packaging, and premises for inspection. You should retain the Goods and any packaging until our investigations are complete. Failure to follow this process may affect our ability to assess and resolve your claim.

12. Delays and Force Majeure

We will use reasonable efforts to carry out the services on the agreed dates and within reasonable timescales. However, times are not guaranteed and may be affected by traffic, roadworks, weather, accidents, or other circumstances beyond our control.

We will not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, terrorism, civil unrest, industrial disputes, utility failures, or major transport disruptions.

13. Insurance

We maintain appropriate insurance cover for our operations in line with industry practice. Details of our insurance cover and applicable limits may be provided on request. Our insurance is not a substitute for your own household, contents, or business insurance. You are encouraged to ensure that your own policies are adequate and remain in force during the move, including any period when Goods are in transit.

14. Subcontractors

We may use carefully selected subcontractors or third party service providers to carry out part or all of the services. Where we do so, we will remain responsible to you for the performance of the contract, and these Terms and Conditions will continue to apply.

15. Complaints

If you are dissatisfied with any aspect of our services, you should raise the issue with our representative as soon as possible so that we have an opportunity to address it. If the matter is not resolved at the time, you should submit a written complaint, setting out full details of your concerns. We will investigate and respond within a reasonable timeframe.

16. Privacy and Data

We will process personal information provided by you only for the purposes of managing your booking, supplying services, processing payments, and fulfilling our legal obligations. We will take reasonable steps to keep your information secure and will not share it with third parties except where necessary to provide the services, comply with legal requirements, or as otherwise permitted by law.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, except that if you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in your local courts.

18. General Provisions

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy. No variation of these Terms and Conditions shall be effective unless agreed in writing by an authorised representative of Mayfair Movers.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between us and you in relation to the services and supersede any prior discussions or representations.