Privacy Policy
Mayfair Movers Privacy Policy
This Privacy Policy explains how Mayfair Movers collects, uses, stores, and protects personal data relating to our customers and prospective customers. It also describes the rights you have under the General Data Protection Regulation and other applicable data protection laws. This Privacy Policy applies to all Mayfair Movers customers and prospective customers within our service area.
Who We Are
Mayfair Movers provides residential and commercial moving and related services. In relation to the personal data we collect and process, Mayfair Movers acts as a data controller, which means we decide how and why your personal data is processed.
Scope of This Privacy Policy
This Privacy Policy applies when you contact us, request a quotation, enter into a contract with us, or otherwise use our services. It also applies when you interact with us in person, by post, or through any other offline means within our service area.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details such as your full name, postal address, property addresses for collection and delivery, and preferred contact details.
Service-related information such as details about your move, including inventory or descriptions of items to be moved, access information for properties, preferred dates and times, and any special instructions.
Contract and billing information such as records of quotations, contracts, invoices, payment amounts, payment status, and transaction references.
Communication records such as notes of telephone conversations, copies of letters or other correspondence, and information you voluntarily provide when you contact us with questions, feedback, or complaints.
Technical and usage information where relevant, such as limited technical information generated when you interact with any digital tools we may make available, for example date and time of enquiries and basic analytics about how our forms or online tools are used.
How We Collect Your Personal Data
We collect personal data directly from you when you request a quotation, book a service, communicate with us, or provide information to our staff in relation to a move.
We may also receive personal data about you from third parties, such as estate agents, landlords, business partners, or other intermediaries who provide your details to us with your knowledge, so that we can arrange moving services for you.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis to do so under applicable data protection laws. Depending on the context, we may rely on the following lawful bases:
Performance of a contract: We process personal data to provide you with quotations, to enter into and perform contracts for moving and related services, and to manage your bookings and payments.
Legal obligations: We process personal data where necessary to comply with legal and regulatory obligations, such as accounting, tax, and record-keeping requirements.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling queries and complaints, and protecting our business from fraud or misuse.
Consent: In limited circumstances, we may rely on your consent, for example for certain forms of direct marketing or where we collect optional information that is not necessary for your contract or our legitimate interests. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide quotations, plan and perform moving and related services, and communicate with you about your bookings.
To create and maintain our internal records, including customer files, contracts, and billing records.
To process payments, manage invoicing, and handle any refunds or payment-related queries.
To respond to enquiries, requests, feedback, and complaints and to provide customer support.
To manage our business operations, including scheduling, route planning, staff allocation, and quality assurance.
To meet our legal obligations, including tax, accounting, and regulatory requirements, and to cooperate with competent authorities when necessary.
To protect our rights, property, and safety, and that of our staff, customers, and third parties, including in relation to the prevention and detection of fraud or other unlawful activities.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only process personal data in accordance with our instructions and for the purposes described in this Privacy Policy. They are not permitted to use your personal data for their own purposes.
Processors may include companies that provide services such as payment processing, secure document storage, customer management systems, accounting support, or operational logistics support.
We may also share personal data with other organisations where necessary, such as our professional advisers, insurers, or regulators, where we are required to do so by law or it is necessary to establish, exercise, or defend legal claims.
Where personal data needs to be transferred outside the United Kingdom or the European Economic Area, we will only do so where appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
In general, we retain customer and contract records for a period required by applicable law after the end of our relationship with you, in order to respond to any follow-up queries, deal with potential disputes, and comply with regulatory requirements.
Where personal data is no longer required for the purposes set out in this Privacy Policy, we will take reasonable steps to delete it, anonymise it, or otherwise render it no longer identifiable.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. These measures are designed to provide a level of security appropriate to the risk associated with the processing of your personal data.
Access to personal data is limited to those employees, workers, agents, and contractors who have a business need to know and who are subject to confidentiality obligations.
Your Data Protection Rights
Under the General Data Protection Regulation and applicable data protection laws, you have a number of rights in relation to your personal data. These rights may be subject to certain limitations and conditions. Your rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to request access to that data and certain information about how it is processed.
Right to rectification: You have the right to request that inaccurate or incomplete personal data be corrected or completed.
Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: You have the right to request the restriction of processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to the processing.
Right to data portability: Where processing is based on consent or on a contract, and is carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit that data to another controller where technically feasible.
Right to object: You may have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. You also have the right to object at any time to the processing of your personal data for direct marketing.
Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been violated.
Children's Data
Our services are not directed at children, and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such information as soon as reasonably practicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the date of the update and, where appropriate, take steps to inform you of significant changes.
Contact and Queries
If you have any questions about this Privacy Policy or how your personal data is handled, or if you wish to exercise any of your data protection rights, you may contact us using the details provided on our standard customer communications or by using our usual correspondence channels.
